ADMISSIONS & TICKETING:

  • I have a query about my ticket purchase?

    Here are some answers: • We do not offer a refund service. • Only tickets bought directly from our website can be guaranteed to be valid. • Do not buy tickets privately or from any ticketing agent. They will not be valid. • Your email address provided when you book must be correct and remain valid up to the event • You will receive a confirmation email once you have purchased your ticket. This is NOT your actual ticket • Electronic tickets will be sent out via email approximately 2 weeks before the festival • If you do not receive your ticket, please check your junk mail first • Everybody needs a ticket, even if they are one day old, so please purchase tickets for everybody even if they are free. • Please ensure that you bring your ticket with you either on your phone or a printed version. If you don’t have a ticket, we will not be able to admit you to the festival. • Each ticket can only be scanned once, so you will need one distinct and separate ticket for each person. If you have any queries, please email tickets@oxtedfest.co.uk.

  • How can I buy a ticket?

    Tickets can only be bought via this website. In a change for this year our ticketing supplier will be Festival Pro. Please see all the pricing and the booking form on this site. We release the tickets in stages, the first at a discounted rate -once they have sold out we will release phase 2 at a higher price. Our advice - buy early for the cheapest price. There is a small booking fee added to the cost of each ticket. This is included in the total price of the ticket as advertised. This is charged by the Ticket agent to cover the cost of admin.

  • What happens when I arrive?

    Our entrance has moved and this year will be located closer to the tennis courts at the North East corner of the park When you arrive security will ask to check your bags. Please be patient, this is essential for the safety of everyone at the festival. We do not allow any plastic bottles to be brought onto the site. We are a single use plastic free zone this year. We will supply paper cups as there will be plenty of drinking water. Apart from baby and special dietary requirements, we do not allow food or drink (including soft drinks) to be brought onto the site. There are many options for you to buy food and drink from our food vendors and bars and gluten free options are available (including gluten free beer). You can leave the site and return providing you still have your wristband, but please note there is no re-entry after 9pm. The Entrance will be closed. It is essential that we keep our Festival site contained in the late evening, where our competent and friendly security team can ensure that everything runs smoothly. We are situated in the middle of a residential town and must be respectful to the residents at all times. When you arrive, you will be greeted by one of our Customer Service Team. They can help you with any questions. They will also give you a free copy of our programme, with the beer list and music timetable.

ATTENDANCE:

  • Can I bring a picnic?

    No. The festival provide a wide array of creatively different food traders for you to enjoy. These traders contribute significantly to the costs of putting the event on. In order to support our traders, we regret no food or drink can be brought into the festival, with the exception of infant snacks or special requirements. As part of our security at the entrance, bags will be searched upon entry. Security will ask everyone to leave soft drinks at the entrance. There is plenty of drinking water on site that is free of charge.

  • What are the Festival times?

    Here are the Entry Times for The Oxted Festival 2020 Friday 4pm-11pm. Saturday 12 midday-11pm. Sunday 12 midday-8pm. The Beero de Change closes 30 minutes before closing time. The Bars shut 15 minutes before closing time.

  • Do you cater for guests with disabilities?

    Yes we cater for guests with disabilities. We have a disabled access lane for entry and disabled loos. If you need to bring a special vehicle up to the Festival entrance, please arrive at the ‘Tennis Club’ car park and inform security. Unfortunately, we cannot guarantee parking for the vehicle as we have limited spaces. Once on site if you need any assistance, ask a member of our team of hospitality staff, who will do their best to help you.

  • Is there parking?

    There is no parking as we are situated on a large park. There is limited parking in the surrounding areas, but we recommend that you use alternative transport. We are only 5 minutes’ walk from Oxted train station. There are a few taxi companies in Oxted, one situated at the station.

  • Can I leave the site during the Festival and return?

    Yes you can, please make sure you have your wristband on for re-entry. Please note there is not entry after 9pm. The Entrance will be closed.

GENERAL:

  • Who Are We?

    The Oxted Festival is run by a non-profit organisation called OLCSA. Each year 100% of the “profit” made by the Festival is given to our main charities, sports clubs and local good causes. The two main charities we are working with again this year are St Catherine’s Hospice and SPARKS.

  • Can I Volunteer?

    All our on-site staff are volunteers, many working to represent their chosen organisations and others just for fun. In 2019 we had a team of over 160 volunteers to work the bars, Beero de Change and Info desk. If you would like to volunteer, please register on this site.

  • Festival cups and your sustainability?

    In order to reduce the impact on our environment we try to keep waste to an absolute minimum. Having a re-usable beer cup is part of this policy. A £1 charge will be levied on the purchase of your first drink for your reusable Festival cup. We encourage you to reuse this as it is part of our sustainability policy. If you are attending the Festival on another day as a weekend ticket holder please bring this glass back with you. If you lose your cup, we will add a further cost of £1 to your next drink for another cup. You are welcome to take the ‘empty’ cup home or put it in the recycle bin on site. All cups left behind will be recycled for the next event.

  • Do you Have Festival Currency?

    Yes we have Stillings. When you arrive please purchase your Festival Stillings. They are £1=1 stilling. We do not take any other payment on site, this includes all the bars, concessions and fun. We take cards and ApplePay and as we are working towards a cash-free Festival, we would rather not take cash. PLEASE ONLY BUY WHAT YOU NEED, as we do not refund and the stillings are only valid for the 2020 Festival. You can return to our Beero de Change to purchase more stillings at any time up to 15 minutes before the Festival closes.

  • Do you have an underage drinking policy?

    Oh Yes. Challenge 25 policy. The Festival operates a zero- tolerance policy to underage drinking and works to the Challenge 25 principle. Please bring ID with you (a valid passport, photocard driving licence, or a photographic identity card bearing the national Proof of Age Standards Scheme (PASS) hologram) as, if you are lucky enough to look under 25, you will be challenged. Security at the entrance will ask for your ID and if you are not able to supply proof of your age being 18 or over then you will be given an under 18 wrist band and you will not be permitted to purchase alcohol.

  • Do You allow dogs?

    We do, but the usual rules apply. Well behaved and kept on a lead. We do have plenty of water on site. We cannot guarantee shade for your furry friend, so bear this in mind if it is really hot.

  • Are there plenty of seats?

    We have plenty of seating, but a table, chairs and umbrella are not guaranteed. Our advice - arrive early to choose your spot. Or treat yourself and upgrade to a VIP ticket, We have plenty of comfortable sofas, deckchairs and bean bags!

  • What are your Security and Safety policies?

    We value our staff and respect them and their right not to be abused. Please remember that our staff are all volunteers who give of their time freely for your enjoyment. If you are abusive (either physically or verbally) to any member of staff or to any other Festival guest then you will be asked to leave the Festival immediately and you will not be allowed re-admittance at any time. We have a comprehensive SIA registered security team on-site at all times, alongside CCTV. If you see anything that you are uncomfortable with or need to report an incident, please contact one of our Hospitality Team or Security Team

  • Do you Have a Drugs Policy?

    Drugs policy - absolutely no drugs allowed on site. An Amnesty bin will be provided at the exterior of the Festival. Please ensure that you have not consumed drugs or have any drugs on you at the time of entry or whilst at the Festival. If you are seen in possession of drugs then you will be asked to leave the Festival immediately and you will not be allowed re-admittance at any time.

MUSIC:

  • What kinds of music do you have?

    We offer non-stop live music for the entire Festival. We have two stages with a mix of types of live music and DJs. We have famous headliners, cover bands, tribute bands, from rock to pop to dance music.

CONTACT US:

COMPETITION TERMS AND CONDITIONS:

  • Here are the Details of our competition to win 2 x tickets to the IOW 2020

    Terms and Conditions All purchases of weekend tickets using the code FESTCOMP will automatically be entered into the prize draw. Entry dates - 28th February and closes on 31st March 2020 at midnight. The winner will be drawn on 1st April. Winner will be asked to attend a photo session when the prize is given. The winner must agree to the images (or video) to be used on social media for publicity purposes on behalf of The Oxted Festival. The prize is two weekend adult tickets to the Isle of White Festival on June 11-14th 2020. No cash alternatives will be given.